Shipping & Return Policies

Shipping Policy/Risk of Loss

At Thomas & Fisk, Ltd, we make every effort to prepare, pack and ship all orders (for in-stock items) within 1-3 business days of orders being placed through thomasandfisk.com. Orders placed after 2 PM EST on Thursdays will not ship until the following Monday when roasting resumes for the week. Due to roasting schedules, we are unable to hold orders to be delivered at a later date. Our business hours of operation are 8 AM – 4:30 PM (EST) Monday – Friday, excluding national holidays.

For orders shipped using Standard Shipping*, please allow 5-7 business days for Standard Delivery once your order has shipped from our facility and been processed by the carrier. Orders may arrive sooner than the Standard Delivery date range (indicated above) and tracking information will be sent via email after packaging and processing at our facility is complete. Please allow up to 48 hours for your tracking link to become active. Shipping speeds are based on carrier transit times and do not include processing and handling times.

For an additional fee, we offer various expedited shipping options for your convenience. All expedited shipping charges are the sole responsibility of the purchaser unless waived either fully or partially by Thomas & Fisk, Ltd. FedEx and USPS do not guarantee delivery transit times due to unforeseen factors, including severe weather conditions. All shipping charges are included on the buyer’s invoice and are available to view prior to completing a purchase at thomasandfisk.com. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products purchased on thomasandfisk.com, as well as the risk of loss for such products, passes from the supplier (Thomas & Fisk, Ltd.) onto the buyer once goods leave our facility with the carrier for shipment. Thomas & Fisk is not liable for shipping delays or problems incurred during transit after a product has been shipped from our facility.

If you experience any issues with shipping or your shipment or have any additional questions or concerns, please contact us at info@thomasandfisk.com or call (412) 212-0278 during normal business hours.

*Standard Shipping is used on all orders that qualify for free shipping and on all orders under $50 that opt for our standard $9.50 flat rate shipping within the Contiguous United States. The carrier for Standard Shipping for orders within the Contiguous United States is selected at Thomas & Fisk, Ltd’s discretion. 

Please note, Shipping Fees for Alaska, Guam, Hawaii, Marshall Islands and Puerto Rico will be calculated based on weight and carrier options can be selected by the customer at checkout. PO Boxes can only be used if Priority Mail is selected as the shipping option.

Free shipping is included on all individual shipments with order totals of $50 and greater after discounts, coupons and promotions have been applied to orders within the Contiguous United States. A flat rate shipping fee ($9.50) is included on all shipments where the order total is under $50 and when a buyer does not opt to select any alternate expedited shipping options for orders within the Contiguous United States.

Please note, Free Shipping will not be included on orders for Alaska, Guam, Hawaii, Marshall Islands and Puerto Rico. Shipments to these destinations, regardless of order total, will incur a Shipping Fee. This fee is based on weight and carrier options can be selected by the customer at checkout. PO Boxes can only be used if Priority Mail is selected as the shipping option.

Return Policy

Coffee Return Policy

If you are unsatisfied with your coffee purchase from thomasandfisk.com for any reason, please contact us at info@thomasandfisk.com within 14 days of receiving your delivery. In your initial inquiry, please include your name, order ID, the items you would like to return or replace and the reason for the return or replacement.

Please allow 1-3 business days for us to review your return inquiry. If you qualify for a return or replacement, a representative will provide you with instructions on how to return your unused item(s) in order to receive a refund or replacement.

To receive a full refund, all unused product(s) must be returned, unopened and in the original packaging, at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.

Damaged, Defective or Incorrect Order Return Policy

If your item(s) was/were damaged in transit, defective or you received incorrect item(s) with your shipment, please contact us at info@thomasandfisk.com within 14 days of delivery to receive a replacement or a refund. Please include your name, order ID, the items that were damaged, defective, or incorrect (including what items you received and the items you were supposed to receive), and a brief explanation of the return request.

Please allow 1-3 business days for us to review your return inquiry. A representative will provide you with instructions on how to return your damaged, defective, or incorrect item(s) in order to receive a refund or replacement.

Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase.  All refunds will be issued to the original form of payment used at the time of purchase.

Merchandise Return Policy

If you are unsatisfied with your merchandise (non-coffee) purchase from thomasandfisk.com for any reason, please contact us at info@thomasandfisk.com within 30 days of delivery.

We are happy to offer refunds or exchanges on merchandise (non-coffee) items that are returned to us, in unused condition, in the original packaging, within 30 days of delivery. Non-defective products are subject to a 10% restocking fee.

In your initial inquiry, please include your name, order ID, the items you would like to return and the reason for the return. Please allow 1-3 business days for us to review your return inquiry.

If you qualify for a return, a representative will reply with instructions on how to return the item. To receive a refund or an exchange, the product(s) must be returned at the customer’s expense. Please include your original order ID in the return shipment, which allows us to recognize your return when it arrives at our facility.

Once a return shipment has been received, inspected, and approved, we will contact you via email and issue a full refund for the returned items minus any discounts, promotional codes or coupons that were used at the time of purchase. All refunds are exclusive of shipping costs, which are non-refundable. All refunds will be issued to the original form of payment used at the time of purchase.